WARRANTY

1. As per the Consumer Rights Act of 2015, the Supplier will guarantee that all items sold are warranted free from defects for 12 months from the date of supply.
   1. Effective September 13, 2022 – The Supplier will warrant a 24 month period free from defects, the aforementioned only applies to products from the following brands: DroiX, Proteus by DroiX, GPD, Beelink, MinisForum.
2. The Warranty offered by the Supplier applies solely to the Hardware/Software provided at the time of sale. The Supplier shall not be liable, nor any warranty claims can be made in regard to 3rd party Hardware/Software that the Supplier has no control over. 
3. For the purpose of the following, the Supplier notes that:
   1. Non-Upgradable/”As Is” products are products that are not designed to be opened/have their screws taken out/have their shell removed. These products are products from the following categories: Gaming Handhelds, Laptops, Ultrabooks, Mini PCs without upgradability mentioned on the product listing.
   2. Semi-Upgradable Products are products that classify under a category of the following: Ultrabooks, Gaming Handhelds, Mini PCs. These products have a limited number of parts that are subject to upgrades. (Such as Storage Drive and any other add-ons)
   3. Upgradable Products are products that are designed to have internal components replaced/upgraded. These products will have the aforementioned advertised on the product listing.
4. The customer has the right to open and perform upgrades and/or quick fixes on a product. Tampering with the Warranty Seal will not void the customer’s warranty.
   1. It is the customer’s responsibility to ensure that whilst performing the aforementioned activities, all safety precautions are being taken, and IT repairs standards are upheld.
   2. In case of a warranty claim, the Supplier will rigorously inspect the device, and if the Supplier deems the fault as a result of the customer’s actions, to deny their warranty claim.
      • The supplier will inspect every aspect of the device in detail, such as: Correct allocation of the screws, dents/nicks/scratches on the device or the internal components, 3rd party components, hardware items damaged by the customer’s actions. If any of the aforementioned are found, the supplier will deny the warranty claim and the customer will be responsible for covering all costs that arise from a non-serviceable unit. (Time, Shipping, Parts)
5. This warranty does not apply to any defect in the goods arising from fair wear and tear wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.
6. If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
7. If a product that was faulty at the time of sale is returned to the retailer, the buyer is legally entitled to a full refund, If this is within 14 days. After this time a replacement product or refund (to the value of the replacement) will be offered.
8. Any items which are returned under a warranty claim and are found to be in a working condition will be charged a restocking fee of up to £50 or up to 10% of the value of the goods, whichever is the greater. 

HARDWARE-SPECIFIC WARRANTY CLAIMS

“DEAD PIXELS” (As commonly referred to) pixels on a display panel that do not turn off/on or change colour.

1. For the purpose of the following, the Supplier notes that:
   1. Handheld Gaming PCs brands, such as, and not limited to: ONEXPLAYER, GPD, AYANEO – Are equipped with Class II-type panels
   2. Ultrabook/Laptop brands, such as, and not limited to: One Netbook, GPD – Are equipped with Class II-type panels
   3. Retro Gaming Handhelds brands, such as, and not limited to: ANBERNIC, Retroid, Miyoo, GameForce – Are equipped with Class III-type panels
2. All LCD displays sold by the Supplier adhere to the ISO 13406-2 standard regarding pixel faults. Please refer to the illustration of Pixel Class/Type and Accepted faults. The Warranty is subject to the following:
   1. The standard of production techniques today cannot guarantee an absolutely fault-free screen display.
   2. A few isolated constant-lit or unlit pixels may be present.
3. The standard lists four classes of devices, where a device of a specified class may contain a certain maximum number of defective pixels. Three distinct types of defective pixels are described:
   1. Type 1 = a hot pixel (always on, being colour white)
   2. Type 2 = a dead pixel (always off, meaning black)
   3. Type 3 = a stuck pixel (one or more sub-pixels (red, blue or green) are always on or always off)
4. The table below shows the maximum number of allowed defects (per type) per 1 million pixels(for sub 1 million pixel panels dead pixel requirements should be divided by 2).

CANCELLATION AND RETURNS

CANCELLATIONS 

1. Provided you are not a Business Customer, you have the right to cancel the contract at any time up to the end of 14 calendar days after you receive the goods (see below).
2. To exercise your right of cancellation, you must give written notice to the Supplier by hand, post, email, social media or via the webpage, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
3. Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address communicated by the Supplier. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
   1. In the case of faulty or misdescribed goods the Supplier shall, after receiving notification in accordance with the Terms and Conditions, either collect the goods from you or ask you to return the goods yourself whilst providing you with an acceptable return method. 
4. An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.

RETURNS

1. Personalised Items are non-returnable. Please note that this does not affect your statutory rights.
2. Computer Systems built to the customer’s individual specifications are exempt from the right to cancel under the Distance Selling Regulations.
3. The items need to be in the original packaging where it forms part of the goods, for example, boxed goods). You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, the Supplier may have a right of action against you for compensation up to 50% of the value (restocking fee). This applies to all goods that are returned.
4. Upon being provided with an RMA Number and Return Instructions, the customer shall ensure that the item is delivered to the supplier’s address mentioned in the Return Instructions. The Supplier takes no responsibility for missing or misdelivered items. We recommend all returns to be shipped to the supplier with a Tracked, Signed and Insured method.
5. RMA Numbers are active for 30 days, after which a return may not be accepted anymore.
6. The Supplier shall not refund any Special Delivery shipping charges.
7. If a fault is quoted with the request of exercising the right to return, and that fault is not present on the device, the Supplier reserves the right to withhold an amount no greater than £10, or %5 of the product for the pre-paid label provided to the Customer.
8. If a refund or reimbursement is payable to you, the Supplier will transfer the money using the same method originally used by you to pay for your purchase. If the Supplier cannot refund via the original payment method, then you will be contacted to arrange an alternative.
9. Where you have failed to take reasonable care of the goods, the Supplier reserves the right to refuse a refund and return the goods to you at your own cost.